Skip to content?

Covid-19 Protection Framework: Services will be provided remotely at alert level red.

Tertiary Education Dispute Resolution home page
English
More languages coming soon
Image of New Zealand Beach

Talk – Meet – Resolve

We willl help you and your provider resolve the dispute by agreement.

Your resolution process begins with our Talk – Meet – Resolve service.  We talk, we meet and we help resolve the problems that are important to people. It’s that simple. We use a proven process called “conciliation”. We know that the formal legal process can be challenging so we've developed a new approach. This allows everyone involved to have their say and to engage effectively and help find solutions that reach everyone's goals. We know people want problems solved in a timely manner so we normally try this approach first.

This is all about helping you and your tertiary education provider reach a resolution that works for you. It generally takes about 20 working days after your application is accepted to use this process.