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Listen – Decide

An independent expert determines the outcome of the dispute

Sometimes people cannot reach agreement using Talk – Meet – Resolve. When this happens, we will appoint an independent person who has not been involved to listen to both sides so they understand the dispute and then determine the outcome.

We call this adjudication process Listen – Decide. It generally takes about 40 working days from the end of the Talk – Meet – Resolve to the complete the Listen – Decide process.