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Using our service

Learn about how to use our service

Learn about our services and the process we follow.

We know that the formal legal process can be challenging so we developed our Talk - Meet - Resolve approach. This is a way that everyone involved can have their say and to engage effectively and help find solutions that reach everyone's goals. We know people want problems solved in a timely manner so we try this approach first.

We use our expertise to provide a service to try to help everyone involved quickly reach an agreement without the need for a formal decision. Most disputes resolve using this process, but we have found sometimes disputes cannot be resolved by agreement. If agreement is not possible using our Talk - Meet - Resolve process, we will appoint an independent person to listen to both sides, learn about the dispute and understand the different perspectives and then make a decision that is binding on the learner and the education provider. We call this process Listen - Decide.