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Our Vision

Find out about our vision

Our vision is to transform the way that people experience disputes in Aotearoa New Zealand.


Our Vision

We know that many people struggle to access justice in Aotearoa New Zealand. There is a lot of unmet legal needs. Many people struggle to access the formal justice system because of a range of different barriers. We want to change this.

Our vision is to transform the way that people experience disputes in Aotearoa New Zealand.

Bringing our vision to life

To do this, we get the right people together in the right environment so we can talk, meet and resolve problems as soon as possible. We will innovate and create partnerships to exceed expectations in quality, timeliness and satisfaction.

We use a specialised adjudication process where agreement is not possible and an independent person needs to decide the outcome of the dispute.

Our collaboration with the dispute resolution sector

We work with others in the dispute resolution sector to pilot standards and improve the maturity of New Zealand's Dispute Resolution System. All of our people are members of AMINZ, The Resolution Institute, or the New Zealand Law Society.